FAQ

How can we help you?

Take a quick look at our FAQ or contact us below if you can't find your answer.

Frequently Asked Questions

We've compiled a list of answers to common questions.

About Stampix

Download the Stampix App through the App Store or Googe Play Store on your smartphone. Register and get your first prints for free. You can print a first time for free with an MGM code or a partner code. No code? No problem! You’ll get your first code for free from us! 📸

You don’t need to pay thanks to your favourite brands who place lovely messages on the backside of your pictures! These brands want you to enjoy and relive your memories – in print. No worries, you won’t notice a thing on the picture itself.

We’re only active in Belgium so far! 🇹🇩 Help us grow & take over the world. 💪Be positive, believe in us & good things will happen.

About your photos

Orders can only be cancelled if your photos have not yet been printed. Contact us at hello@stampix.com

To reduce our carbon footprint, we print your photos once a week on Tuesday. Your photos will then be cut, packed and sent. You normally receive your photos within 2 weeks. 📬

No panic! The delivery date in the app is an estimation date. If in any case you haven’t received your pictures after a week (starting from the estimated delivery date) you haven’t received your pictures please go to https://support.stampix.com and fill in your details.

You can change your address if we haven’t printed your pictures yet (on Tuesday).

Go to https://support.stampix.com and fill in your details.

  • Classic Prints: 10 x 15 cm
  • Retro Classic: 9 x 7.5 cm (including a 2,5 mm white strip)
  • Retro Landscape: 7.5 x 9 cm (including a 2,5 mm white strip)
  • Mini Prints: 9 x 5 cm (including a 2,5 mm white strip)
  • XL-prints: 29,7 x 21 cm (A4)
  • Collage: 30,5 x 44,5 cm (A3+)
Codes & payment

We always print your photos for free. If you have a print code, shipping is also completely on us! 🤩We distribute these codes via social media or via mail OR our partners distribute them in the store, on the website or via another channel.

There are different types of print codes:

  • Your first free print code, an MGM code or partner code is only valid for your first order on the Stampix app.
  • Campaign codes: we regularly distribute codes via social media or mail. These codes are always valid to a limited extent. Once the campaign has ended, the code is no longer valid. So it’s important that you don’t save these codes but use them immediately! 😊

You can receive a first code via a friend (an MGM code) or via a partner (partner code: PARxxx).

If you don’t have a code, you will receive your first code for free when you register! 🙌📸

As soon as new codes are available, we’ll distribute them via mail or on our social channels.

  • Be sure to subscribe to our newsletter so that you don’t miss a single code
  • You can always earn new codes via our member-gets-member system. Read all about it:
  •  Be sure to follow us on Facebook & Instagram 

When you’ve received a print code we advise you to use it as quickly as possible. We always have a limited amount of codes available. As soon as the amount of codes are used, the campaign is finished and your code – although you claimed it – is not valid anymore. Do not safe up your codes or you’ll risk losing them!

There are multiple reasons:

  • The end date of the campaign has been reached
  • The total amount of print codes are distributed and used

We have a lot of payment methods in the app.📲 For only € 1.99 you can order your favourite photos! 📸

So even without a print code you can always print your best memories via the Stampix App. 🙌

Support Stampix

Can't find your answer? Go to our support tool and we will help you!

Follow us

Make sure you don't miss a code and follow us on Facebook

Follow us

Make sure you don't miss a code and follow us on Instagram

By continuing to use the site, you agree to the use of cookies.